Repeat Prescriptions
Prescriptions for some medicines taken regularly may be obtained from your doctor but each request will be considered on an individual basis.
Agreement to issue a repeat prescription without consultation will not automatically mean this will be repeated at the next request. Requests can be made by phone, letter or calling at the surgery. Twenty-four hours notice should be given.
Results of Medical Tests
To obtain the results of any tests, please make a further appointment with your doctor.
Please ask the doctor at the time of your appointment, how long it will take for these results to be received by the clinic so that a convenient appointment time can be made.
To maintain confidentiality, results will not be given over the phone except in special circumstances.
Recall System
All patients are enrolled in our Recall Reminder System. This is a computer generated Reminder System.
Patients are consulted before their participation is confirmed.
Medical Records
We operate a computer based medical record system. Should any of your personal details, address, etc. change, please ask to have your records amended on arrival.
Please make sure that your Medicare card is valid and up to date.
Fees
South Gippsland Family Medicine bulk bills all Medicare enrolled patients. Non-Medicare items are privately charged and payment is expected on the day.
Each doctor sets his or her own fees independently.
Cash, cheque and eftpos (including credit card) will be accepted.
The Medicare rebate is determined by the Government and does not reflect the rising capital costs associated with medical practice.
Each doctor at this Centre runs his or her own practice and is not in partnership with the other practitioners.
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Management of your personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised persons involved in patient care.
Privacy Policy
South Gippsland Family Medicine takes its obligations under the Victorian Health Records Act 2001 and the Commonwealth Privacy Act 1988 seriously and will take all reasonable steps to comply and protect the privacy of the personal information that we hold.
Patient feedback
This Centre is keen to receive feedback from our patients on the services we provide. This is important to us to help improve our service and meet your needs.
A “Suggestion Box” is located in the Waiting Area should you wish to make use of it.
If you are unhappy with any aspect of the care you receive from this practice, we would like to know about it. Please feel free to talk to your doctor or any of our staff..
Should you wish someone to mediate on your behalf, you could contact:-
The Health Services Commissioner
Level 10
55 Swanston Street
Melbourne Vic. 3000
Telephone: (03) 9655 5200
Freecall: 1800 136 066
Facsimile: (03) 9655 5219
It is the role of the clinic to provide a caring environment that is safe, welcoming and peaceful for all patients.
We respect the rights of individuals, and will attempt at all times to treat patients promptly and courteously.
We respect that patients, in turn, treat staff and other patients with respect, refraining from shouting, swearing or engaging in other inappropriate behaviour which may cause harm or distress to themselves or others.
Smoking is not permitted in this clinic.
We ask that you refrain from consuming food and drink whilst on the premises. |
